Terms of service
The plain rules for quotes, bookings and the work we do at your place.
In short
We confirm your price before we start, you pay once you have seen the finished car, and we move your appointment at no charge if the weather turns. Tell us about any damage or valuables before we begin.
1. About these terms
These terms apply when you book a detail with Relax Detail, an owner-run mobile car detailing business based in Abbotsford, BC. By booking, you agree to them. They also cover the use of this website.
2. Quotes and prices
Prices on this website are ranges for small cars and for larger vehicles such as SUVs, pickups and vans. The final price depends on the vehicle, its condition and the service you choose.
We confirm your price before any work starts. If we find something on the day that changes the job, such as heavy pet hair, staining or odours, we tell you and agree a new price before we carry on. We never add work without your yes.
3. Space and access
We bring our own water and electricity in the van, so you do not need to provide either. You need a safe spot for the car, such as a driveway, with room for our van close by, and permission to work there if it is not your property. Paint correction and ceramic coating need a covered or shaded space, ideally a garage.
4. Weather
We watch the forecast. If heavy rain, hot sun or cold would stop us doing the job properly, we will contact you to move your appointment at no charge.
5. Payment
You pay when the work is done and you have walked around the car with us. We will tell you the accepted payment methods when we confirm your booking.
6. Your vehicle
Before we start, we look over the car with you and note scratches, chips, worn surfaces and other existing damage. Detailing cannot fix damage that is already there, such as scratches through the clear coat, rock chips, cracked trim or permanent stains, and we will tell you honestly what can and cannot be improved.
Please remove valuables and personal items before we arrive. We take care with anything left in the car, but we are not responsible for items left inside.
7. Cancelling or changing a booking
If you need to cancel or move your appointment, please give us at least 24 hours notice by phone, text or email, so we can offer the time to someone else.
8. Our responsibility
We use products and methods made for detailing and take care with every surface. If you think something went wrong, tell us within 48 hours of the detail and we will look at it with you and put it right where the fault is ours.
To the extent the law allows, we are not responsible for pre-existing damage, wear, or loss that is not caused by our work, and our total responsibility for any job is limited to the price you paid for it. Nothing in these terms limits rights you have under British Columbia consumer protection law.
9. Using this website
The text, photos and film on this website belong to Relax Detail or are used with permission. You may not copy them for commercial use without asking. We try to keep the information here accurate, but prices and services can change.
10. Governing law
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.
11. Contact us
Questions about these terms or a booking are welcome.
Call or text (236) 333-9814, or email office@relaxdetail.com. Relax Detail, Abbotsford, BC, Canada.